Privacy Policy for Redrosemart.com, owned and operated by RR Group

At Redrosemart.com, we value the trust you place in us when you choose to visit our website and purchase our products. We take your privacy very seriously and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your personal information on our website.

Information We Collect:

Personal Information:

We collect various types of personal information from website/app users, including:

Name and contact information: Provided voluntarily through registration forms, contact forms, or account creation.

Demographic information: Such as age, gender, or location, to understand user preferences.

Login credentials: Username and password for account access and management.

Payment information: Credit card details or other payment information for transactions.

Device information: IP address, browser type, operating system, or referring URLs for website/app functionality.

User-provided information: You may voluntarily provide your personal information when interacting with our website/app, such as filling out forms, surveys, or contacting our customer support.

Cookies and tracking technologies: We may use cookies, web beacons, or similar technologies to collect certain data automatically. These technologies help us understand how you interact with our website/app, personalize your experience, and gather usage statistics.

Website Usage Information:

When you visit our website, we collect certain information about your device, IP address, browser type, referring/exit pages, and the time and duration of your visit.

We also use cookies and similar technologies to track your activity on our website, improve your browsing experience, and personalize your interactions with us. For more information, please refer to our Cookie Policy.

Use of Collected Information:

Personal Information:

We use your personal information to fulfil your orders, process payments, and deliver products to you.

We use your email address and phone number to communicate with you about your orders, provide order confirmations, and notify you of any updates or promotions related to our products and services.

With your consent, we may send you marketing communications about our new products, special offers, and other relevant updates. You can opt out of these communications at any time.

Website Usage Information:

We analyse website usage information to understand how visitors use our website, improve its functionality, and enhance the user experience.

We may use this information for internal purposes such as troubleshooting, data analysis, and research to optimize our website's performance and security.

We may also use this information to personalize your experience on our website, recommend products or services that may be of interest to you, and display targeted advertisements.

Sharing of Personal Information:

Service Providers:

We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, and providing other necessary services.

These service providers have access to your personal information only to perform their tasks on our behalf and are obligated to handle it in a secure and confidential manner.

Legal Requirements:

We may disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders or government regulations.

We may also disclose your personal information to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Security:

We put in place appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

We use industry-standard security practices and technologies, including encryption, to ensure the confidentiality and integrity of your personal information.

Retention of Personal Information:

We keep your personal information for as long as necessary to fulfill the purposes for which it was collected, follow legal obligations, resolve disputes, and enforce our agreements.

Your Rights:

You have the right to access, update, correct, or delete your personal information held by us. Please contact us using the information provided below to exercise your rights.

We will respond to your requests under applicable data protection laws.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email us at info@redrosemart.com  Even if you opt out of getting marketing messages, we will still be sending you transnational messages through email and SMS about your purchases.

Account Creation:

When you create an account on our website, we collect and securely store the personal information you provide, such as your name, email address, and password. This information is used solely to provide you with a personalized and seamless shopping experience, including features such as saved shipping addresses and order tracking. We prioritize the security of your account information and implement strict measures to protect it. You have the right to access, update, or delete your account information, and we will retain certain data as required by law or for legitimate business purposes. Transactional messages related to your account, such as order confirmations and shipping notifications, are necessary and cannot be opted out of. If you have any questions or need assistance with your account, please contact our customer support team at +91 90303 03752

Updates to Privacy Policy:

We reserve the right to change or update this privacy policy from time to time to reflect changes in our practices or legal obligations. The updated privacy policy will be posted on our website, and the revised date will be indicated at the top of the policy.

Contact Us:

If you have any questions, concerns, or requests about our privacy policy or the handling of your personal information, please contact us at info@redrosemart.com +91 90303 03752.

By using our website and providing your personal information, you signify your consent to the terms of this privacy policy.

Jurisdiction:

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. Also, In addition to the foregoing, any disputes arising under this Policy will be governed by the laws of India and the place of Jurisdiction is Hyderabad.